| Activity: 05.02 - Perform Proactive Problem Identification |
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| The objective of this activity is to perform proactive analysis of the available data, which could indicate a potential problem before an incident can occur. This includes analyzing trends of historical data as well as keeping a track of existing defects in production. |
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Relationships
Description
| Proactive Problem Management is the method used for identifying underlying potential problems before they can surface as
incidents. This requires strong analytical skills to perform activities like trend and pattern analysis of the IT
environment, alerts/notifications received from monitoring tools approaching their thresholds and interpretation of
findings unbiased by assumptions. The Problem Manager must also undertake the activity of obtaining the list of defects or
minor faults in new application, system or releases that are known to be deployed into production. This is done so that
workarounds can be kept ready for any incident that can occur due to these defects. |
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